Health Choice Office for Individual and Family Affairs (OIFA)
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Each Health Plan has an Office of Individual and Family Affairs (OIFA). If you need help or have concerns about your care, please contact them directly or contact the state OIFA office.

The State OIFA Office Mission:

The Office of Individual and Family Affairs (OIFA) promotes recovery, resiliency, and wellness for individuals with mental health and substance use challenges. We build partnerships with individuals, families of choice, youth, communities, organizations and we collaborate with key leadership and community members in the decision-making process at all levels of the behavioral health system. In partnership with the community, we:

    Work to end stigma that prevents people from openly seeking treatment for mental illness.

    Advocate for the development of culturally inclusive environments that are welcoming to individuals and families.

    Establish structures to promote diverse youth, family and individual voices in leadership positions throughout Arizona.

    Deliver training, technical assistance and instructional materials for individuals and their families.

    Ensure peer support and family support are available to all persons receiving services and their families.

    Monitor contractor performance and measure outcomes.

    Through the Foster Care Community Liaison, support the foster care/kinship/adoptive family community with access to health care-related information.