UnitedHealthcare Community Plan Office of Individual and Family Affairs (OIFA)
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Office of Individual and Family Affairs (OIFA) is a team of individuals and family members who walk alongside our members and their loved ones during their recovery journey. We meet with our members and their families of choice to ensure their voices are heard throughout the system of care helping to create positive system change. United Healthcare now has an OIFA Office with six Member Advocates to assist our members.

We interact with our members and their families to better understand what they’re experiencing during the member’s health care process and use this information to help understand the member’s needs, outcomes and successes. We then work together with participating care
providers to help identify ways to help improve the member’s experience, and ultimately, their behavioral health outcomes.

Some of the ways we do this include:

— Gathering member and family feedback to help identify areas where they can be more involved in their care plans
— Facilitating special community projects such as forums, coalitions and drives for in-kind donations
— Encouraging peer and family engagement and participation through committees, focus groups, outreach and education

Contact OIFA at advocate.oifa@uhc.com
or call 1-480-310-2690 or 1-602-255-8605.